Meeting and Greeting Customers Certification
Customers form an opinion of a business within a few seconds. Creating a positive first impression is pivotal to a company’s success. Even if a business sells exceptional products and services, they are unlikely to establish a good reputation if their customer service is poor.
One of the most important skills in customer service is meeting and greeting. In this course, you will learn how to project a professional air from the moment you meet a customer and how to foster a positive relationship that will encourage them to return again and again.
You will learn:
- Why knowing how to meet and greet customers is an essential business skill
- How your mindset dictates the way others see you
- What to do if you are too busy to deal with a customer or visitor
- Mistakes that will leave your customers or visitors with a negative impression of you and your business
- The five basic customer needs and how to ensure that you meet them every time
- What to do if you do not have a ready answer or solution to a customer’s problem
