Communication Basics Certification
Sound communication skills are vital to your success in the workplace. Unfortunately, many people find it hard to communicate or decode spoken and written messages. This can give rise to arguments and misunderstandings.
This course will provide you with an insight into the pillars of communication, and how you can use them to enhance your relationships at work and at home.
You will learn:
- The basic model underlying all forms of communication
- The most common problems that arise during communication, and how to resolve them
- How to deal with conflict in the early stages
- How to use body language to emphasise your message
- What to do if you do not understand what someone else is saying
